We compiled the answers to common questions and posted them below. When you’re done, check out our Longevity Health & Wellness Blog!
Please arrive approximately 15 minutes before your appointment for established clients, and 30 minutes before your appointment if you’re new here. This will give you time to settle in and complete any necessary forms. Our clients enjoy prompt appointments so that treatments can begin and end on time.
Concerns relating to pregnancy, impaired mobility, allergies, recent surgeries or medical conditions should be discussed with Dr. Robinson or one of our practitioners prior to your appointment or during your initial consultation.
If at any time during your treatment or procedure you do not feel comfortable with the temperature, pressure or technique being used, please do not hesitate to advise one of our staff members. They will appreciate being able to make your visit as comfortable as possible.
We respectfully request that cellphones be put in “silent” mode during your appointment. This is for your peace of mind as well as those around you. As a courtesy to our guests, we also ask that children not be brought to the facility. Children under 18 receiving treatment must have a parent present.
Appointments and Cancellation
We ask for a credit card number to reserve all medical spa appointments. We require at least a 24 hour notice to cancel or reschedule a spa appointment. Your card will be charged a $50 fee for a late cancellation or missed appointment.
We do not ask for a credit card to reserve medical appointments, however; your account will be charged a $25 no show fee if you fail to cancel or reschedule prior to the day of the appointment with the provider .
Available in various denominations at our office.
All sales are final. No refunds, exchanges, or returns. All purchases on services must be used within one year from purchase date.
Consultations and financing
Most consultations are complimentary, and financing is available.