We have compiled the answers to some common questions. Relax and enjoy.
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Please arrive approximately 15 minutes before your appointment. This will give you time to settle in and complete any necessary forms. Our clients enjoy prompt appointments so that treatments can begin and end on time.
Concerns relating to pregnancy, impaired mobility, allergies, recent surgeries or medical conditions should be discussed with Dr. Robinson or one of our practitioners prior to your appointment or during your initial consultation.
If at any time during your treatment or procedure you do not feel comfortable with the temperature, pressure or technique being used, please do not hesitate to advise one of our staff. They will appreciate being able to make your visit as comfortable as possible.
We respectfully request that cell phones be put in quiet mode during your appointment. This is for your peace of mind as well as those around you. As a courtesy to our guests, we ask that children not be brought to the facility. Children under 18 receiving treatment must have a parent present.
Appointments & Cancellation
Your spa treatments are reserved especially for you. We value your business and do our best to meet your scheduling needs and request that you follow our cancellation policy. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. A reservation fee of $25 will be charged and can be used towards your appointment total at checkout. In the event that you cancel within 24 hours or no show your appointment the $25 is non-refundable. Upon the 3rd instance of a later cancellation or “no show” you will be required to pre-pay for appointments, or you may gladly do to a walk in basis.
Available in various denominations at our office.
All sales of skin care and makeup products are final. Unopened products may be returned with a receipt for a credit within 30 days.
Initial consultations are complimentary.
Financing is available.